We want the process of commissioning a bespoke Made:Small model to be as simple as possible for you; using our observational skills, honed by years of experience in architectural practice, we are able to produce something wonderful with just a little prompting. That said - the more information you can provide us with, the better! Take a look at our ‘What we need’ blog to find out more.

Thanks to smartphones with cameras and online mapping services, it is rare that enough information can’t be gathered. If we do not feel that we can produce a model with enough accuracy to give a good likeness, we will inform you of this as soon as we can before starting work and provide you with a full refund.

This depends on the house in question; we usually try to include the front garden and its boundary treatment to the street (i.e. garden walls and gate posts), and any important features such as steps up to the house. The amount of garden included will be proportionate to the size of the house, however, and we’ll be focussed mainly on the building’s architectural features.

The maximum size of house that we’re able to produce our Archetype models for is 30m wide by 30m deep by 30m high, so it’s important to confirm the size of your home before placing an order. We’ve explained the different ways you can find this out in our ‘Measuring up’ blog.

Our Archetype models are at a scale of 1:150, which means that every unit in real life would be 150 times smaller on the model. So, 1.5m (or 1500mm) in real life would be modelled at 0.01m (or 10mm). This means the model size is unique to the size of house - we think our photo gallery gives a good idea, but you can do some rough measurements and calculations if you want an accurate size before it arrives.

Yes we can, in fact according to the 2021 census, only about 23% of properties in England and Wales were detached, so most of the homes we model are attached in some way! We usually model a little bit of each attached house outside of your property boundary for context.

Yes we can, although depending on the size of the building, we might have to get creative about how an'd what we model! We'd recommend dropping us an email before placing an order so we can work out how much building we should model and an appropriate cost.

At this time we are limited by the size of our 3D printer, so unfortunately not! We are consistently testing different scales for quality and likeness, however, and may expand our offer to really big homes at smaller scales in the future.

Yes, all models come in a kraft gifting box with colourful shredded paper filler.

Yes, all models come with a personalised 'Blueprint', with a diagram of the home and space for a personal note to your loved one.

Yes, at the checkout stage of your order, you can select the 'gift' checkbox which means your model will arrive in a plain, unbranded, outer postage box. The kraft presentation box will be packaged safely inside.

A step by step guide to the order process can be found on our How it Works page. Once we have received all of the information that you can provide and we've let you know that we're 'good to go' (Step 4), we aim to dispatch all our models within 2 weeks of receipt, however this can vary. Please check on the site banner at the top of our webpages for up to date timing estimates. As standard we ship via Royal Mail Tracked 24 postage.

Postage costs of £5.99 for a Royal Mail Tracked 24 are added at point of order.